Privacy Policy

1 Introduction and Scope

This privacy policy applies to the bengalwin platform. When you use the bengalwin website, open an account, or use any of our services, you are considered to have voluntarily agreed to this policy. This document has been prepared for users in Bangladesh and applies equally to all related services.

bengalwin always follows international data protection standards and treats users' personal information with the utmost care. If you have not yet read this policy, please read the full document carefully before using our services. Our Terms and Conditions also cover these matters in further detail.

2 Types of Information Collected

bengalwin collects various types of information, which fall into two main categories:

2.1 Personal Information Provided Directly by You

Information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer information

2.2 Automatically Collected Information

Information collected automatically from your usage patterns:

• IP address and device identification data
• Browser type and operating system
• Login times, page browsing sequence, and click data
• Information obtained through cookies and similar tracking technologies
• Transaction history and betting activity records

3 How Information Is Collected

bengalwin collects information through the following methods:

• Registration form: Information you provide when creating an account.
• Identity verification process: Documents submitted during KYC (Know Your Customer) verification.
• Transaction processing: Payment information provided during deposits or withdrawals.
• Customer support contact: Information provided during live chat or email communication.
• Technical means: Through cookies, log files, and analytics tools.

4 Purpose of Using Information

bengalwin uses the collected information for the following purposes:

4.1 Account Management and Service Delivery

Information is used to create your account, verify your identity, ensure login security, and process payments. It is also required to correctly complete transactions via bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals.

4.2 Security and Fraud Prevention

Collected information is analysed to prevent unauthorised account access, financial fraud, and misuse of the platform. All data is stored and transmitted in encrypted form using SSL technology.

4.3 Improving Customer Service

Information is used to resolve user issues quickly and to keep 24/7 live chat and email support effective.

4.4 Sending Relevant Information and Notifications

Your email or mobile number may be used to send new bonus offers, important account updates, and technical notifications. You may request to stop receiving such notifications at any time.

4.5 Ensuring Responsible Gambling

bengalwin is committed to responsible gaming and monitors users' betting patterns to identify potentially risky behaviour. For more details, visit our Responsible Gaming page.

5 Sharing Information with Third Parties

bengalwin does not sell your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, and banks.
• Identity verification providers: Trusted third parties are used to carry out the KYC process.
• Game providers: Game studios such as Pragmatic Play, Evolution, and JILI follow their own privacy policies.
• Legal obligations: In response to lawful requests from relevant authorities.
• Technical infrastructure: Hosting and data storage providers, who are contractually bound to uphold the same privacy standards.

Outside the cases listed above, bengalwin does not disclose your information under any circumstances without your consent.

6 Cookies and Similar Technologies

The bengalwin website uses cookies and similar technologies, which are stored in your browser. There are three types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions and managing security tokens. They cannot be disabled.

6.2 Performance Cookies

These cookies are used to analyse how you use the site and to improve service quality. They do not collect personally identifiable information.

6.3 Preference Cookies

Used to remember your language preferences, display settings, and other service-related preferences.

7 Data Storage and Security

bengalwin takes industry-leading technical measures to protect user information:

• SSL encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure servers: Data is stored in secure data centres with both physical and technical protection.
• Access control: Only authorised staff can access specific user data, and every access is logged.
• Regular security testing: The system undergoes regular penetration testing and security audits.
• Data retention period: Data may be retained for the period required to meet legal obligations even after an account is closed.

Like any internet-based platform, bengalwin cannot guarantee 100% security, but all possible steps are always taken to minimise potential risks.

8 User Rights

As a bengalwin user, you have the following rights regarding your own information:

8.1 Right to Know

You have the right to know what information bengalwin holds about you and for what purpose it is being used. Contact us via 24/7 live chat or email for assistance with this.

8.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Request Deletion

After closing your account and once legal obligations have been met, you may request that your personal information be deleted. However, financial transaction records must be retained for a specified period.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages from bengalwin, you may request to opt out at any time. However, essential notifications relating to your account and transactions cannot be stopped.

9 Privacy of Minors

bengalwin strictly operates for users aged 21 and above. No one under the age of 21 may use this platform. Age is verified during the registration process and information from minors is not knowingly collected.

If a minor has opened an account, or if a parent or guardian becomes aware of their child's account, they are requested to notify bengalwin immediately — that account and all associated information will be deleted without delay.

10 Changes to the Policy

bengalwin reserves the right to change or update this privacy policy from time to time. For significant changes, a notification will be sent to your registered email. Continued use of the platform after any changes will be taken as your agreement to the revised policy.

The latest version of this policy will always be available on this page, and the date of the update will be noted at the top of the page. To learn about the overall terms of our services, you may visit the About Us page.

11 Contact

If you have any questions, comments, or requests regarding this privacy policy, contact bengalwin through the following:

• Live Chat: Use the live chat option on the site for immediate 24/7 support.
• Email: [email protected]

The support team is able to assist in both Bengali and English and is ready to help with any request regarding your information.